Most PC users have the luxury of accessing information online in order to solve their problems. They are more than willing to give you the best customer service that they can offer. So, what you’re going to do is contact support for assistance. The problem is that, on Focusrite’s website, some versions aren’t there. There is a certain thread in the Cakewalk forum solved this problem with a downgrade of the Focusrite Control. If the recent problem encountered is due to a software update, perhaps a downgrade will do the trick. However, for some reason sometimes having a driver update seems to be more devastating as it may cause another difficulty. Problems with the Driversįor most times, having an update to the software is a good thing because patches are made to solve existing issues. Hence, before doing any upgrade/downgrade of your operating system, make sure that you won’t have any compatibility issues. On the other hand, for Windows, Scarlett 3rd Gen ranges including 2i2 is compatible with the latest Windows 11 21H2. Check the DAW that you’re using, e.g., Ableton Live, Pro Tools, etc. Though their website says the Scarlett 2i2 is compatible, it’s still important to check not just the audio interface, but all the rest of the hardware/software setup. Whether you are using either Windows or iOS, Focusrite provides to you all the information you need.įor Mac users, for example, a certain iteration of the latest macOS 10.15 (Catalina) may somehow alter the performance of your hardware. Compatibility Issuesĭid you have an OS update lately? Have you checked if your version of the Focusrite Scarlett is compatible with the version of your operating system? Go to the Support page of the company and check whether your Scarlett 2i2 will work well with the operating system that you have. Have been using Scarlett 2i2, but all of a sudden it can’t be recognized? The hardware is working fine, but the software isn’t! There are two common reasons why you bumped into this problem – compatibility issues and missing drivers. Common Reasons Why Focusrite Scarlett 2i2 not Recognized Continue reading to tackle the issue and get the most out of Focusrite Scarlett 2i2. Moreover, it’s wise to restart the Focusrite Control Server and see how things turn out. But the information is here if anyone can use it.Once it comes to Focusrite Scarlett 2i2 not recognized, you must consider checking out Focusrite Control Server as there could be problems with compatibility and/or drivers. In fact I have had to do that several times in the last week or so.Īnyway, have other things to do than go around in circles on this. I have also trashed my preferences recently. I get the same results if the interface is used by Windows or if it isn't. Disabling the Fireface 802 in Windows does nothing. Trying to open Pro Tools even with n does not work. The only way to fix it is to open another DAW and reset the sample size. Then a message came up that the hardware device was set to an unsupported sample size. Did not give me an option to change it to something else. It did not say anything about 192 not being supported. Pro Tools complained that it could not access my audio device because it is being used by another program. I made sure my Fireface 802 was not used by Windows. I have tried this solution in the past as well for another issue that this was supposed to solve and it does not work on my system. If Windows is using your interface as its "default playback device", that is likely the reason for your issue Since you are on Windows, my earlier comment still matters.
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